Provides support for the University’s Learning Management System, Classroom Technology, End User Support, Help Desk, Self Service, Training and Outreach, and other related initiatives. The overarching goal of the department is to deliver an exceptional customer experience in regard to technical support and service requests.
Classroom Technology and University Events provides consultation, design, and installation services for electronic instructional equipment in classrooms on the Kent Campus. We also provide maintenance and support for all installed audio and video equipment. We are also responsible for institutional display and P.A. services for support of events at the Kent Campus.
Manager, Bryan Molnar
The Course Management team supports teaching and learning by ensuring the course management system and all its integrated tools and technologies are functioning to provide the best end user experience. Support services are available online and by phone; self-service guides are found on our university Canvas website and our Kent State Canvas support website.
Our team also supports and develops Educational Technology Applications used throughout the university which provide students and faculty a more engaging academic experience.
Team Leader, Jona Burton
Canvas Learning Management System
Video Hosting for Staff, Faculty and Students
Provides efficient, responsive, and courteous IT support to faculty and staff, in addition to leadership in planning for the effective use of technology. Find your local support person at support.kent.edu/localsupport.
Director, Jay Frye
IT Training and Outreach provides a wide range of free technology workshops available to Kent State students, faculty, and staff. There are over 50 different workshop offerings to choose from covering Microsoft Office, Google Apps, Adobe Products, Cloud Storage, and more.
The training classroom is conveniently located on the first floor of the Library in room 152, near the computer lab. With brand new computers and two 80” flat panel display screens, the space allows for an interactive training experience that can be customized to the needs of the audience or nature of the content. Visit training.kent.edu for more information or to register for a workshop.
Manager, Tom Mahon
The Kent State Helpdesk provides technical support to Kent State students, faculty and staff on all campuses. Support is available 24/7 via phone and chat. The Helpdesk also updates knowledgebase articles and resolves formal support requests entered via support.kent.edu.
The TechHelp Service and Repair Center provides in-person support and repairs for computers, laptops and tablets, and is a certified Apple and Dell service provider.
Manager, Andy Martineau
330-672-HELP (4357)
