Having Trouble?

All Kent State University Faculty and Staff are issued an @kent.edu email address. This is a Microsoft Exchange email address and can easily be accessed in a couple ways:

1. You can also access your email from any computer that has an active internet connection. This can be from home, from a library, or from a different country. To do this, simply open a web browser, go to www.kent.edu, log in to Flashline with your KSU credentials, and then click on the envelope icon at the top-right corner of the screen.
2. To access your Kent email from a mobile device (iPhone, Android phone, iPad...), consult this article for how to configure access to your email on your preferred device.

If you are having trouble accessing your email, please contact the Help Desk by calling 330-672-HELP (4357).

You can also swing into our support office located in White Hall, 2nd floor, room 209.

The College of Education, Health and Human Services provides network storage for all staff, faculty, departments and schools. This storage space is a safe place to store documents as it is backed up nightly and is secured in a way that allows only users granted permission to view certain folders. The network storage is to store Kent State University-related data only. Please do not store personal data (i.e.; family photos, personal music collection, etc.) on the network storage.

How to Access Network Drives

PC Users will know them as the H and I Drives. Mac users will know the H drive as the "share" folder and the I drive as "*their username*" folder (e.g.; when I use a Mac, my H drive folder would just be mnsalem) as Macs do not assign drive letters.

H Drive \ Home Drive - For your documents

I Drive \ Share Drive - For departmental / school documents or documents to share within the department / school

Adding the H and I Drive

Every Windows PC set up in the College by the EHHS Tech Services group should be set up in a way that allows the H and I Drives to be added automatically when logging in to Windows. There are issues with this automatic login related to the wireless and those not set up by the EHHS Tech Services group. If you are experiencing issues connecting to the H and I Drives, please enter an EHHS Tech Ticket.

Connecting to the Shared Drives from Home

If you need access to the shared drives from home, please make sure you are connected to GlobalProtect VPN. Instructions on how to connect to the VPN are found here. 

For information about university software, how to purchase software, or how to use the various software packages found on computers around campus, please view the Software and Applications Links web page.