Recovery - Compromised Account

Compromised Account Recovery

The account recovery process will be different for every company through which you have the account. In many cases, you will need to contact the support team at this company. You may be asked for some way to prove your identity, which could range from having access to an alternative email address to sending images of your government-issued identification.

If you are attempting to recover your Microsoft account, you can use the resources here to begin that process.

You can attempt to recover a compromised Google account by following the instructions here.

If the account that you believe to be compromised is your Kent State University account, you will need to contact the Security Team immediately. The university’s Security Team can be reached at security@kent.edu or (330) 672-5566. If suspicious activity is detected on your account, Security will take actions to secure it. You will be asked to provide proof of identity before access to your account is restored.

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