Resources

The Power of Deliberate Listening (Ronnie Polaneczky – 18:38 minutes) 

Three Ways to Resolve Conflict (Dorothy Walker – 8:48 minutes) -

Three Ways to Lead Tough, Unavoidable Conversations (Adar Cohen – 15:45 minutes) 

BOOKS

Crucial Conversations: Tools for Talking When the Stakes Are High
(Kerry Patterson, Joseph Grenny, Ron McMillan, & Al Switzer), 2002.

High Conflict: Why We Get Trapped and How We Get Out
(Amanda Ripley), 2021.

Helpful Resources from other University Ombuds offices

University of Colorado, Boulder Lunch & Learn series

University of Colorado, Boulder Ombuds Blog for practical strategies to navigate conflict, improve communication, and sustain relationships on campus.

We Have to Talk: a Step-by-Step Checklist for Difficult Conversations, by Judy Ringer

University of California, Berkeley, Ombuds Office Tips, Tools, & Techniques, Dispute and Conflict Resolution Strategies

• Counseling and Psychological Services 
• KSU Step Up Speak Out 
• Student Accessibility Services 
• Dean of Students
• Office of Student Conduct
• Student Legal Services
• Office of Gender Equity & Title IX
• Office of Compliance: Equal Opportunity & Affirmative Action
• LGBTQ+ Center
• Women’s Center
• Student Multicultural Center
• Center for Adult & Veteran Services
• Academic Success Center
• CARES Center
• Sexual & Relationship Violence Support Services
• DeWeese Health Center
• Career Exploration & Development
• Recreation and Wellness Services
• Center for Student Involvement
• University Housing
• University Culinary Services
• Office of Global Education

General references

• Code of Student Conduct
• Family Educational Rights & Privacy Act (FERPA)
• Kent State University Policy Register
• Ohio Department of Higher Education Student Complaint Process

Frequently referenced policies

• 3-01.12 Administrative policy regarding leave of absence for graduate students
• 3-01.2 Administrative policy regarding class attendance and class absence
• 3-01.3 Administrative policy regarding non-discrimination and access to university programs for qualified students with disabilities
• 3-01.8 Administrative policy regarding student cheating and plagiarism  
• 4-02.1 Administrative policy regarding regulations for student behavior and administration of student conduct 
• 4-02.102 Operational policy regarding general non-academic grievance procedure for students
• 4-02.2  Administrative policy and procedures regarding class disruptions  
• 4-02.3  Administrative policy and procedure for student academic complaints  
• 5-16.1 Administrative policy and procedures regarding complaints of unlawful discrimination and harassment
• 5-16.2 Administrative policy regarding complaints of Title IX sexual harassment
• 6-17 University policy regarding faculty code of professional ethics

The Faculty Ombuds acts as a sounding board and source of information and referrals. The Ombuds serves all faculty on all campuses and is committed to treating all visitors with respect and compassion.