Web Support

Web team works with the university community to keep links and other copy within the website current and in compliance with the Guide to Web Standards.

Support Tickets

Submit a Ticket - Please Do Not Email

Please be sure to check the Known Issue list on this page before submitting a support ticket. If the issue is listed as a Known Issue, it is a site-wide issue that has already been assigned to development for a resolution. 

Reminder: Emails will not be addressed as quickly as a support ticket, and they are not tracked or in a queue like a support ticket.

Submit a Ticket 

Request a New Department Website

Known Issues & System Updates

The issues and system updates listed below are site-wide. Select the plus sign to see either the status and/or a work-around. Once resolved, issues will be removed from the list. 

Drupal: Known Issues

Issues List

  • Flickr embeds will not display nicely.
    • This is a system limitation. You may want to use the Modal Image Gallery BP Paragraph element (which holds a maximum of 8 images per gallery and allows for multiple galleries to be stacked) instead or link to your Flickr gallery. You can find out how to use BP Paragraphs here.
  • Navigation/Menu Process Changes
    • To reorder or add a link to your navigation, copy get the Node ID of your page (or URL if it's an external link). Then, log in to your homepage (e.g. https://www.kent.edu/group-name)., select the Group tab (Edit mode) or button (View mode) then select OG Menu. Click edit menu to see the navigation for the site.  Click "Add Link" and paste the Node ID (remember, the format is /node/123456) into the link field. Select a parent nav item, if applicable.
    • If a page needs moved, you can drag and drop it to a new location.  The navigation level can be changed if needed. 
Deleting PDFs

If you are needing to remove a PDF from your website, please submit a support ticket, so that a Drupal Web Administrator can delete the file from the server. Deleting the "File" Node ID will not delete the "Document" that is housed within it. Nor will removing that document from the File Node ID. Once restored, PDF deleting instructions will be located on this page. 

Last updated 5/12/2022

Transitioning Academic Program Pages With The Catalog API

To ensure curriculum accuracy across the university as a commitment to our students and to meet legal mandates, we have developed an automated feature to pull in up-to-date University Catalog data.

Learn More

 

 

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