IT Training & Outreach
OG Group
I received an email saying I initiated an email change, when I did not initiate the change.
When a person changes their email address, the system will then send two email messages. The first is to the old email address to inform you that a request for a change from this address has occurred and if it was done in error, there is a unique link to click to cancel the change. The second email is to the new email address indicating that a change to this address was initiated and a unique link to click confirming the change. If you did not initiate the change, click the link to cancel the request.
My email address is changing, what do I do?
On your designee profile page, update your email address and click save. The system will then send two email messages. The first is to your old email address to inform you that a request for a change from this address has occurred and if it was done in error, there is a unique link to click to cancel the change. The second email is to your new email address indicating that a change to this address was initiated and a unique link to click confirming the change.
I am trying to reset my PIN and I receive the following: "Your PIN has been disabled; you should have an email with directions telling you how to re-enable your PIN." I did not receive an email.
If you receive this message, please follow the directions to request a PIN reset: enter your email address and then select Forgot PIN. This will generate an email with a temporary password. Please note that when you enter your temporary password in the PIN field, the temporary password is case sensitive and cut/paste may add extra spaces which will result in a failed attempt.
I can't remember my password/PIN! What do I do?
You can easily change your password by going to the KSUview login and selecting the Forgot Pin icon. An email will be sent to your email address with a unique link and temporary password. You will use your temporary password as the "Old PIN" in the PIN reset process.
What is a PIN?
PIN is the acronym for Personal Identification Number and is a password made up of numbers that is used to access KSUview.
I was given a temporary password, but on the reset page, I am asked to supply the old PIN. What do I do?
The reset process is used by many applications other than KSUview. Please put your temporary password in the box for Old PIN on the PIN reset page, and then enter a new PIN (Personal Identification Number) according to the directions.
How do I get to the login for KSUview?
The initial email you received about KSUview gave you a unique URL to access KSUview with a temporary password. If you have already accessed KSUview and set up your new PIN, then you can follow this link to access KSUview.
This URL was also in the second email you received indicating that a relationship has been established by your student in KSUview. It is suggested that this URL be bookmarked as a favorite.