Important Terms
- Critical thinking- The ability to analyze information objectively, assess different perspectives, and reach logical conclusions without being influenced by emotion or personal biases.
Reflecting
In this final of three sections, you will reflect upon your experiences in this microcredential.
Required Resources: If you are new to writing reflections, or this is your first microcredential, please visit one of the additional resources.
Additional Resources:
Implementing
In this second of three sections, you will identify gaps in your communication level and create an implementation plan to improve your communication soft skills.
Required Resources:
Learning
In this first of three sections, you will be learning about important aspects of communication soft skills.
Required Resources:
- Read: Principles of Communication (Unit 1- read pages 1-20 only)
- Watch: What is Communication?
Additional (Optional) Resources:
Ohio Standards for the Teaching Profession
- Standard 6: Teachers collaborate and communicate with students, parents, other educators, administrators, and the community to support student learning.
- Teachers communicate clearly and effectively.
SHRM (Society for Human Resource Management)
- Behavioral Competency #8: Communication
- Key Behaviors:
- Providing clear, concise information to others in verbal, written, electronic, and other communication formats for public and organizational consumption.
- Listening actively and empathetically to the views of others.
- Delivering critical information to all stakeholders.
- Seeking further information to clarify ambiguity.
- Providing constructive feedback effectively, treating it as a developmental opportunity.
- Communicating proactively.
- Ensuring effective communicat
- Key Behaviors:
Important Terms
- Communication- ability to effectively exchange information with stakeholders.
- Effective communication- understanding the message, the audience, and how it is perceived. This also includes circumstances surrounding the communication and adjusting for context.
- Non-verbal communication- Awareness of body language. Examples include facial expressions, gestures, and body language.
- Tone- Awareness of volume, projection, intonation, and word choice when speaking.