Management Certificate


Achieve a higher level of skills and gain important credentials to promote excellence in the organization. Invest in the Certificate of Management to get top-quality programs with practical content that applies immediately on the job.

These programs can be taken individually or as part of the certificate.

To register for any program, call Mona Zink at 330-244-3508 between 8 a.m. - 4:30 p.m.


Facilitator - Ned Parks
1 Day

The ability to engage employees in change is rapidly becoming a key determinant of business success. Your leaders need a clear understanding of the factors involved, so they can take action and lead change effectively. Organizations, divisions or teams that want to increase the return on investment for change initiatives can use this program to build a shared language and collective insights into what it takes to bring people on board. This program provides a platform for:

  • Sharing experiences of change processes
  • Applying theoretical models for organizational change
  • Deepening participants’ understanding of the human side of change

Participants will walk out with a plan for the change they are working on!


Facilitator - Deb Easton
1/2 Day

This program provides participants the opportunity to discuss and develop action plans for coaching one of the most difficult employee mindsets – the resistance to change and responsibility. Discussion will focus on the need to encourage accountability for innovation and creative problem-solving in today’s empowered work environments. By the end of the program, managers and supervisors will develop a specific action performance plan for coaching each of their resistors. Participants will learn to:

  • Identify behaviors that avoid accountability
  • Identify traits of accountable people
  • Encourage even good performers to become more accountable
  • Understand what traits of the “victim” cannot be changed through coaching
  • Utilize strategies for overcoming resistance to change or taking responsibility
  • Develop a plan for dealing with chronic inaction


Facilitator - Deb Easton
1/2 Day

One of the greatest causes of workplace stress is dealing with “problem” people: customers, co-workers, employees or managers. Most peoples’ reaction is to “fight fire with fire,” escalating an already tense situation. Through the use of self-assessments, strategy planning exercises and skill-building exercises participants will learn to focus on the behavior and not the person and respond in an effective manner which not only handles the situation, but also maintains dignity and professionalism.

  • realizing my reactions
  • keeping the discussion issue-focused
  • determining which behaviors to address, which to ignore
  • confronting someone about  inappropriate behaviors
  • responding neutrally to emotionally-charged messages


Facilitator - Ned Parks
1/2 Day

Seventy-five percent of Fortune 500 companies utilize the DiSC® Assessment to improve professional communication and build stronger, more productive teams. In completing the DiSC® assessment, participants will identify areas of strength and areas for development; and then learn and practice effective communication strategies they can apply immediately. Participants will:

  • Complete a DiSC® profile to identify their personal communication style
  • Discover how to improve communication with friends, peers, subordinates, supervisors, and clients 
  • Learn to read others’ style and connect with them more quickly 
  • Develop effective strategies for interacting with styles different from their own
  • Complete a basic overview of Behavioral and Social styles
  • Gain an understanding of how their style is perceived by others
  • Explore ways to adapt to different styles in a sales and management environment 


Facilitator - Phil Kim
1 Day

In today’s business environment, the impact of a poorly-made decision can have far-reaching financial and professional consequences. This program utilizes group activities, movie clips, real-world examples and team case studies to:

  • analyze decision-making processes and identify beneficial as well as detrimental aspects
  • improve decision-making skills on the job


Facilitator - Hugh Littleton
1 Day

Organizations and leaders that manage discipline effectively experience increased cooperation among team members, positive relationships and an open, collaborative culture. Upon completion, participants will be able to:

  • identify the difference between punishment and discipline
  • focus on the performance issue and not the person
  • identify how discipline fits into an entire organization’s philosophy
  • utilize effective front-line management strategies


Facilitator - Mike Rooney
1 Day

Have you found what works to motivate your employees for improved performance? Participants will:

  • learn about the many motivational options beyond increased pay
  • identify which rewards work best in what types of circumstances
  • review theories of motivation and apply these theories to real-world situations
  • discuss and share ideas that impact employee performance


Faciliator - Kristy Frieden
1/2 Day

Based on Patrick Lencioni’s book, The Five Dysfunctions of a Team, this session will help participants build healthy productive teams by identifying strategies to overcome the critical five dysfunctions- absence of trust, fear of conflict, lack of commitment, avoidance of accountability and inattention to results. At the conclusion of this workshop, participants will be able to:

  • identify each of the five dysfunctions that prevent team success
  • apply specific strategies to assist their teams in becoming more effective