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My Account

We’re putting you in control of your tickets with our one-stop shop!  From downloading to transferring tickets plus more, we’ve got you covered.

Access Your Account
Download Tickets
Transfer & Accept
Exchange
Order History
Profile

HOW TO LINK TO YOUR ACCOUNT

You already have an account with us but you’re using it online for the first time? Great. Here’s how you access your account online.

  1. Go to kentstate.evenue.net
  2. Click the sign in link
    1. On a mobile device, this link is contained in the site menu - look for the three horizontal lines in the upper left corner of your screen.
    2. On a desktop device, this link can be found in the upper right hand corner of the landing page.
  3. Enter the email address collected when your tickets were purchased and click the Continue Button
    1. If you know your account password, enter it in the password field and click the Sign In Button
    2. If you do not know your account password click either the Sign In With a Code Button or the Forgot Password link
      1. When the Sign In With a Code Button is clicked, a 6-digit verification code will be sent to the email associated with the account.  Input that code and you are now logged into your account!
      2. When the Forgot Password link is clicked, a 6-digit one-time passcode will be sent to your email. Input that code and the system will prompt you to create a permanent password for future use.

Your email address and password can now be used online via desktop or mobile when accessing your account.

DOWNLOAD TICKETS TO MOBILE WALLET

Sign in to your account from your smartphone and download tickets to your smartphone’s wallet for safekeeping, easy retrieval, and quick entry at the event!

  1. Log in to your account from your smartphone
  2. Go to the event for the tickets you want to download
  3. Tap on the button: “Add to Apple Wallet” or “Save to G Pay”
  4. Tap ADD when presented with your ticket, or ADD ALL, if you are adding multiple tickets from one event
  5. Go to your Wallet and your ticket should be there!

You can always access your ticket via your account, but we encourage you to use your mobile wallet and download your ticket in advance to save you time. 

SENDING TICKETS

Sending tickets is easy.

  1. Log in to your account from your smartphone
  2. On the first page, scroll down to the bottom to find the TRANSFER button
  3. Select the events and tickets you want to transfer, then fill in the mobile phone number of the recipient. You can fill in their name, for easy reference, but this is optional. Also, if you are using the app, you can access the contacts saved on your phone.
  4. Tap CONFIRM and your tickets will be sent via text message!

You can transfer multiple tickets from multiple events, transfer to multiple people, all with the same easy process.

 

ACCEPTING TICKETS

When someone sends a ticket transfer, you’ll receive a text message letting you know you have a pending transfer.

If you already have an account, accept the transfer and you will be prompted to log in to retrieve the tickets.

  1. Tap on the link from your text message
  2. Tap ACCEPT TRANSFER — note that there is an expiration date to the transfer
  3. Log in to your account
  4. And you are done! Your new tickets are listed in your account and can be downloaded to your mobile wallet

If you do not have an account, you will be prompted to create one in order to complete the transfer and access your tickets. 

HOW TO EXCHANGE TICKETS

You have tickets to an event that you can no longer attend and you may have the option to exchange your tickets for a different event!

  1. Log in to your account
  2. Go to View Account & Settings and then My Tickets in the site navigation and tap EXCHANGE
  3. Follow the prompts to select which event you want to exchange out of
  4. Select the event you want to go to instead
  5. Tap the COMPLETE button to confirm you want to perform the exchange
  6. The new event tickets will now be available in your account to download to your mobile wallet

HOW TO VIEW ORDER HISTORY

You can view all of your previously purchased events/tickets directly from your online account.

  1. Log in to your account
  2. Go to View Account & Settings and then My Tickets in the site navigation and tap on Order History
  3. By default, events purchased using your account will be listed in chronological order and grouped by season (2019 Football, 2018 Women’s Basketball, etc.)
  4. You can sort by:
  • Exchanges
  • Item Packages
  • Online Transfers
  • Returns
  • Order Date
  • Event Date
  • Pricing Information
  • Event Information
  • Ticket Information
  1. Click a purchased item to view:
  • Pricing Information
  • Event Information
  • Ticket Information

HOW TO EDIT YOUR PROFILE

Easily update your account information online!

  1. Log in to your account
  2. Go to View Account & Settings and then Account Settings
  • To update the email address associated with your account or the password used to log in, tap on Profile and then tap on Change Email Address. Enter the new email address and/or new password and Save
  • To update saved addresses, tap on Addresses and then the Edit button for the address you wish to update. Enter the new address information and Save
  • To update saved phone numbers, tap on Phone Numbers. Update the phone numbers you wish to change and Save
  • To add or update saved credit cards, tap on Credit Cards. Add or update existing credit cards and Save
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