Full Program Listing
Talent development programs may be taken individually to develop a particular competency or in combination with other programs to earn a certificate. Kent State's Center for Corporate and Professional Development can also work with you to tailor any program and deliver it onsite for your employee group.
Name | Description | |
---|---|---|
Leadership Foundations Certificate | Leadership not only entails driving organizational results, but also developing people who perform at their highest level to meet their individual goals as well as the organizational objectives. Read More About This Program |
Tailored On-site Training |
De-escalating Difficult Customer Interactions | Trying to maintain a “customer first” or “the customer is always right” attitude can be difficult when the customer is angry, unreasonable or deliberately attempting to escalate a negatively charged situation. Read More About This Program |
Tailored On-site Training |
2022 Catalog of Professional Development Programs | Kent State’s Center for Corporate and Professional Development offers training programs that can help take your career to the next level. Read More About This Program |
Open Enrollment |
Mental Bandwidth Basics | This program is designed to offer customer service providers with professional communication skills. Read More About This Program |
Tailored On-site Training |
Mental Bandwidth – Strategies for Team Leaders | Mental bandwidth is the moment-to-moment amount of brain resources that each person possesses. Like time and physical energy, there is limit to the amount of mental bandwidth we have available. Read More About This Program |
Tailored On-site Training |