Support & Training

This section is designed to answer your most frequently asked questions and guide you through common web support issues. 

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A student uses the computer in the library outside the training and support classroom

Request Support from Web Team

Submitting a support ticket is the fastest way to get help from our team. From content updates and design changes to troubleshooting technical issues, we handle a variety of requests. Simply submit a support ticket and we’ll address your needs. Most tickets are resolved within 2-5 business days, depending on the complexity of the request.

 

Take Control of Your Website

Learn how to build, update, and maintain your website with our step-by-step training resources. Whether you're new to website management or looking to refine your skills, our guides and workshops will give you the confidence to keep your site running smoothly.

 

Frequently Asked Questions (FAQs)

Many web editor issues can be quickly resolved by referencing the Drupal training manual. Please try your hand at self-service! Other service requests are also addressed below.

I need help with Drupal functionality. Where can I find resources?

Visit our Drupal Training Manual for guides and tutorials on how to use different features in Drupal.

How can I request a new webpage or website?

Submit a support ticket and one of our team members will follow up with you to discuss your new site.

Submit Ticket

How do I change the name of a department's website?

Changing your department and/or website’s name is possible, but it requires approval and coordination to ensure consistency with Kent State’s branding and web standards. 

Learn more about changing the name of a department at Kent State University. 

Learn more about changing the name of a website at Kent State University.

What tools do you provide for analytics and quality assurance?

We offer support with Google Analytics, Looker Studio and Siteimprove. 

If you need assistance with Google Analytics 4 (GA4), Siteimprove or other external tools, we encourage you to run your own reports to get the data you need. For access to GA4 or Siteimprove, submit a support ticket with the specifics of your request, and our team will grant access and provide guidance on using the tools. If further help is required, we’re available to assist.

Check out our analytics page for more details.

How do I create UTM URLs for tracking campaigns?

Visit our UTM URL support page to learn more and generate tracking links.

What accessibility requirements do I need to follow?

For starters, ensure all images have alt text, videos include captions, pages are structured using proper headings and do not use "click here" in your text.

View Web Accessibility Requirements

How do I optimize my website for SEO?

Use descriptive page titles, meta descriptions and proper headings. 

Learn more about SEO

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