Scheduled Tutoring FAQ

A lot!

See which ASC services are available, course by course, right here!

Schedule your own appointments and search for available tutors based on the courses you’re currently taking and availability with KSU Navigate.

If your appointment is MORE THAN 10 hours away, log in to KSU Navigate the same way you did when you made the appointment. Once logged in, find your upcoming appointments to cancel it. 

If your appointment is LESS THAN 10 hours away, we encourage you to call the ASC to cancel. You can reach us at 330-672-3190. It is important to note that cancelling with less than 24 hours’ notice prevents other students from scheduling for that session and limits the support they can receive, so please make every effort to cancel appointments as soon as conflicts arise.   

Make sure you cancel your original first – the system only allows a limited number of appointments per course each week. Then, you can schedule a new appointment the same way you did before. 

All appointments must be made at least 12 hours in advance (which means you can’t schedule a same-day appointment).

As for when in the semester to schedule – as soon as you think of it! Don’t wait for when things get really difficult. Starting the habit sooner can help you stay ahead and on top of your classes. Our tutors not only help with content, but can also help you with study strategies and other skills, so tutoring can help you at any point, regardless of your grade!

Yes. Here are 2 documents that can assist you step by step with scheduling your tutoring session via our website or mobile app.

I don’t see an appointment when I need it. KSU Navigate only shows appointments for the upcoming week. In addition, we require all appointments to be scheduled 24 hours or more in advance. So for example, if it is a Monday and you’re looking to make an appointment, you should see availabilities for Tuesday through the following Monday.

No available appointments appear. Either all the available appointments are full or we don’t support the course you’re looking for with scheduled tutoring.

My course isn’t on the list. If we don’t have tutoring for your course, check with your college to see if they offer tutoring or other support. You can also see if eTutoring supports your class. We also recommend visiting your professor’s office hours – which is a great idea even if you do go to tutoring!

Appointments are scheduled for 50 minutes.

All scheduled appointments can have up to 3 students per session. All students in a given session will be taking the same course with the same instructor

You will get the most out of your session if you come prepared with questions and/or specific concepts that you want to focus on during the session. You should also be attending class regularly – tutoring can’t replace actually being in class!

Make sure you bring any course materials, notes, and textbooks to your appointment. If you will require a computer, you will need to bring your own.

You may have two appointments per course per week.

If you miss or cancel an appointment, it’s always important to reconnect with your tutor to ensure you are scheduled and prepared for your next session. If you miss two or more appointments in a semester, a member of our team will reach out to you directly to check in with you and ensure any additional appointments you have scheduled are necessary. 

Note that a “missed appointment” means that you did not cancel your appointment in advance and/or did not show up for your scheduled appointment. We track this and notify you when this happens twice because we want to make sure all students who want to come to tutoring have the opportunity to do so. Notifying us of a cancellation more than 24 hours in advance is important because it opens up that spot for another student. (Remember, appointments can ONLY be made more than 12 hours in advance…so if you wait to cancel, you also take away the option for another student to attend that appointment.) 

If the university is closed for a snow day or other unplanned event, all tutoring appointments will be automatically cancelled. This will not be held against you. If you receive a message that you “missed” an appointment that should have been excused due to a university closure, don’t be alarmed! We may not be able to update our system in time to prevent the automatic notice from being sent to you, but we will be checking to make sure you won’t be inadvertently penalized.