Employee Assistance Program - Impact Solutions

In life, you face a whole range of everyday issues and questions. While managing your work, personal and family needs can sometimes feel overwhelming. That's why Kent State University provides the Employee Assistance and Work/Life program through IMPACT Solutions.

The IMPACT program can assist with problems such as stress, anxiety, depression, child and eldercare needs, marital concerns or substance abuse. They can also provide assistance for financial, legal or identity theft issues. All resources are available 24 hours a day, 365 days a year. IMPACT services are confidential and provided by credentialed professionals. All employees, household members, dependents in and away from home, and parents/parents-in-law are eligible to use any of the IMPACT services.

IMPACT provides up to six confidential counseling sessions, at no cost. If treatment or services needed go beyond the six sessions, IMPACT will make every effort to transition the client to a provider that participates in their network.  Many services can now be offered through telemental health, which provides additional convenience and flexibility to busy schedules as well as eliminates travel barriers. There are no limitations to telephonic or online resources provided by IMPACT or its comprehensive work/life website. 

For immediate assistance you can reach IMPACT directly at 1-800-227-6007 24 hours a day, 365 days a year.

To complete an online request for counseling or for work-life resources and referrals (legal/financial, child/elder care, mindfulness coaching and more), visit www.MyIMPACTSolution.com, and select "Request Counseling" or "Request Work/Life Resources" at the top of the page.

IMPACT Solutions provides MyLifeExpert work/life website which gives you access to thousands of up-to-date topic related articles, videos, podcasts, calculators and webinars. To access these resources and more, visit www.MyIMPACTSolution.com and select “Member Portal and App” at the top of the page and enter your username and password.

First time users will need to create a new account. 

  1. On the next page, click the green “SIGN UP” button next to “Create a new account with your company code” 
  2. Enter company code: kenteap 
  3. Enter your email address 
  4. Select a username that you will remember 
  5. Click “SUBMIT” 
  6. Once submitted you'll receive an email from info@mylifeexpert.com with your Access Code to activate your account 
  7. Retrieve the code from your email and return to your browser to enter it 
  8. Create your password 
  9. Once your password is confirmed, you will be prompted to login with the username and password your created 

Have you met TESS? TESS is IMPACT’s artificial intelligence chatbot. TESS provides users with psychological and emotional support and improves mental health and well-being. TESS, like all IMPACT services, is available to all Kent State full- and part-time faculty and staff and their qualifying dependents. To learn more about TESS, click here or visit the IMPACT website.