“Amazon Capital Services”

To return an item, access your Amazon Business account.  Navigate to “Your Orders” to find the item(s) you want to return.  From Your Orders:

1. Select Return or Replace items
2. Choose a reason for return
3. Print label and authorization
4. Prepare package and return label

Items shipped and sold by Amazon can be returned within 30 days of receipt of shipment. Return policies, and timeframes, can vary if purchase was made from a 3^rd party seller.

No.  Amazon is an electronic catalog and like other punchouts in FlashCart, the suppliers’ systems are not configured to accept changes to orders which are accepted and processed electronically and ship quickly.

No. Kent State University business purchases can only be made  through FlashCart. If you attempt to make an Amazon Business  purchase outside of FlashCart you will not be able to check out and will receive an error telling you that your organization is using a purchasing system (FlashCart for ordering.

As with all orders via FlashCart certain Amazon orders may be subject to a departmental approval process/workflow within FlashCart.  These types of orders will show in “pending” status and will remain in your order history for up to seven (7) days as “pending”.  If the order is not approved within seven (7) days, the order or particular items whose price has increased beyond 10% of the previous price will be cancelled and you will be notified via email. If the cart was cancelled and you still need the items, you will need to submit the order again for approval.

Yes. There are five instances in which orders can be cancelled due to Amazon Business limitations:

Amazon Business provides a dynamic marketplace of products, with changing prices and quantities. Controls are in  in place to account for these fluctuations (see Safeguards in the next Question). Although the email instructs you to contact your Amazon Business Account Administrator, the best way to get more information on a halted order is to contact Amazon Business Customer Service by clicking Contact Us from within your Amazon Business account or by calling 1-888-281-3847.

No, the URLs are different.  You can search for the product in both sites by the Amazon Standard Identification Number (ASIN) in the product description details.

Yes, in the Amazon punchout itself, but not in FlashCart.  These “buy later” items can be accessed for ordering in future punchout sessions.

Yes, create Lists!  From within the Amazon Business punchout, navigate to Lists in upper right corner of your screen and select Create a List.