- Go to https://recwell.kent.edu/ and sign in to your account using the “sign in” button in the top right corner
- After signing in, click your name/picture in the top right corner, and select “Profile” from the menu
- This profile page allows you to edit or view many details for your RecWell account. To pay off a remaining balance, select “Invoices” from the left menu.
- Don’t see “Invoices”? Change the account that you are viewing from the top drop-down menu. Next to “Viewing as:“ click the name (your name) and a drop-down menu should populate with all of the members of your “Family” within our system.
- Select the name of the Head of Household. This is the person whose account this “family” is based around, and is typically the person who receives all of the emails from RecWell, created the Family account, and/or is a Kent State Faculty/Staff member.
- On rare occasions, a registration may be under a dependent’s (child’s) account. If a RecWell staff member registered your child for a program in-person or over the phone, this may have been the case. Be sure to cycle through all family members to see if the invoices are listed on any of their accounts.
- Switch to the “Unpaid” tab to see all Invoices with an owing balance remaining.
- How to identify which invoices correspond to your camper’s registration for a certain week:
- Use the “Viewing as:“ drop-down menu to switch to your camper.
- Then go to their Program Registrations, and click the 3 dots to View a PDF of their registration.
- This PDF will show the invoice number, and the camp dates are listed next to “offering/instance”.
- How to identify which invoices correspond to your camper’s registration for a certain week:
- Once you find the invoices you are looking for, you’ll see 3 options: “Details,” “Print,” or “Pay.” Select, “Pay” to pay off any remaining balances.
- After clicking “Pay,” a pop-up window will appear, allowing you to pay off all or part of the remaining balanced that is owed.
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