Technology Guidebook

Kent State Wireless – Primary network, Secure: for phones, tablets, computers

eduroam – Secure: for guests from other participating universities

Kent State Guest – Unsecure: for general public university guests (many university services are unavailable on this network)

Multimedia Devices – Secure: for gaming consoles, smart TVs, and multimedia devices (Apple TV, Roku, etc.)

Connecting Phones, Tablets, and Computers

Connect your computer and mobile devices to our secure, high-speed network, Kent State Wireless. Use your FlashLine username and password to log in.

Instructions for connecting can be found at support.kent.edu/wireless.

Connecting Gaming and Multimedia Devices

Gaming consoles, smart TVs, and multimedia devices (e.g., Xbox, PS4, Roku, Apple TV) must be connected to Kent State's dedicated wireless Multimedia Devices network.

To register your device on the Multimedia Devices network, visit MultimediaDevices.kent.edu.

Note: Chromecast and smart light bulbs are not compatible with any Kent State network.

Chat with live tech support from anywhere, 24/7 

Chat with a live representative from anywhere, 24/7/365 at support.kent.edu

Self Help with Knowledgebase Articles

Get self-help in our Knowledgebase (KB) of frequently asked questions HERE

Password Reset

Forgot your Flashline Password? 

You can reset it several different ways

1. Using the Self Service Password Reset page HERE
2. Using Live Chat from anywhere, 24/7 at support.kent.edu
3. Visiting an on-campus service point, either the Service and Repair Center in Tri-towers, or TechHelp in the Library

Kent State continually works to save students money by negotiating license agreements for various software packages. Visit software.kent.edu for details.

Free Microsoft M365 (Office)

You can install the M365 suite on up to five devices, including laptops, tablets, and smartphones.

Follow the instructions at support.kent.edu/office to download.

Free Adobe Express

Adobe Express is a suite of tools available via web and mobile that allows students, faculty and staff to make, edit, and share amazing content anywhere, anytime.

With Adobe Express, students can create amazing websites, design logos and fliers, manage an entire social media campaign, tell compelling visual stories, and create videos! Adobe Express includes over 20,000 licensed Adobe Fonts and nearly 200 million digital assets, including templates and royalty-free Adobe Stock images.

Visit software.kent.edu to get your FREE Adobe Express License!

Adobe Creative Cloud

Kent State students are now able to purchase Adobe Creative Cloud subscriptions for only $75 per year. The subscription license includes the suite of programs, including titles like InDesign and Photoshop!

For download information visit software.kent.edu.

Information Technology maintains two public student computer labs that are open to all Kent State students. Each lab offers both Windows and Mac computers.

• 150 Library (first floor main area)
• 222 Kent Student Center

Visit support.kent.edu/labs for hours of operation and additional information.

Library Workstations

The University Library has more than 160 computers available for public use. The computers are equipped with many useful programs like Microsoft Office, Adobe Creative Cloud and FileZilla to name a few.

Regional Campus Computer Labs

Visit our knowledgebase article for a list of public labs on our Regional Campuses.

Kent Campus Printing with FlashPrint

Public printing is available in most computer labs by using your FLASHcard for payment. Print directly from your personal computer or mobile device by emailing the document to flashprint@kent.edu or by uploading the document to flashprint.kent.edu.

For more information, visit support.kent.edu/print2lab.

Bringing Your Printer to Campus

You will need a USB cable to use a personal printer on campus.

Personal wireless and bluetooth printing are not supported.

Regional Campus Printing

Public printing is available in select regional campus computer labs by using your FLASHcard for payment. Check with your local computer lab to see what printing services are available to you.

Kent Campus Support

TechHelp: Service and Repair Center

The TechHelp Service and Repair Center, located in the Tri-Towers Rotunda, provides in-person support for personal computers and laptops including:

• Hardware repair, installation, and part ordering
• Virus and spyware removal
• Software and operating system troubleshooting
• Network, wireless, and login support
• Data recovery
• Apple and Dell-authorized warranty service
• Authorized Safeware repair service

Most repairs are performed on-site within a short time frame. Walk-ins are welcome—no appointment necessary!

Visit TechHelp.kent.edu for more information.

TechHelp: Library Technology Helpdesk

The Library Technology Helpdesk provides walk-up assistance for students with basic technology issues. The desk is located on the first floor (in the alcove to the right of Starbucks).

Find more information at TechHelp.kent.edu.

Regional Campus Support

If you are on a Regional Campus and you need local walk-up technical support, please contact your helpdesk listed below.

Ashtabula

Main Hall Room C234 - 440-964-4357 - helpdesk-ashtabula@kent.edu

College of Podiatric Medicine

216-916-7545 (or 17545) - CPMIT@kent.edu

East Liverpool

Purinton Hall Room 109 - Purinton Hall Library - Mary Patterson Building Room 304 - 330-382-7441 - helpdesk-eastliverpool@kent.edu

Geauga

Room 130 - 440-834-3751 - helpdesk-geauga@kent.edu

Twinsburg Academic Center

Room 118 - 330-888-6351 - helpdesk-geauga@kent.edu

Salem

Room 162 - 330-337-4252 - helpdesk-salem@kent.edu

Stark

Main Hall East Wing Lab - 330-244-3490 - helpdesk-stark@kent.edu

Trumbull

Classroom Admin. Room 122 - 330-675-8812 - helpdesk-trumbull@kent.edu

Tuscarawas

Founders Hall Cybercafe - 330-308-7465 - helpdesk-tuscarawas@kent.edu

Kent State provides students with access to FREE training, both in-person and online.

Technology Workshops

Information Technology offers technology workshops on over 45 different titles, ranging from beginner to advanced.

Workshops are held online via Microsoft Teams. View the schedule and register for workshops by visiting training.kent.edu, log in with your KSU credentials then select the "In-Person" option.

Be Cyber Secure!

Cybersecurity is critical in the digital age, and for college students, understanding and implementing cybersecurity measures is essential. As students, you are often at the forefront of adopting new technologies, which also exposes you to a range of cyber threats.

Protect your Digital Identity

1. Don't Share your Flashline Password with anyone
2. Don't Reuse your Flashline Password on other third party sites or services
3. Beware of Phishing attacks and other Scams - College students are often targets of phishing scams and other cyber threats. Educating yourself on these risks and how to recognize suspicious activities can protect you from potential harm.
   1. Don't click on link in suspicious messages!
   2. Forward any suspicious messages to phish@kent.edu

The Security Team in the Division of Information Technology maintains a large website with loads of important cybersecurity information. Learn how to avoid email scams, manage passwords, secure your identity, and more with online security training: secureIT.kent.edu.Links to an external site.

For more information regarding phishing visit phishtalk.kent.edu!

Under current Federal law (the Digital Millennium Copyright Act of 1998, aka DMCA), all Colleges and Universities in the United States, including Kent State University are required to take steps to promptly remove or disable access to any copyrighted material that is being shared illegally within its network. See links below for more information.

Information about the DMCA:

https://www.kent.edu/it/digital-millennium-copyright-act-dmca

Information about file sharing:

https://www.kent.edu/it/copyright-information

Information about penalties for infractions:

https://www.kent.edu/it/kent-states-response-copyright-infringement