Technology Guidebook

Kent State Wireless – Primary network, Secure: for phones, tablets, computers

eduroam – Secure: for guests from other participating universities

Kent State Guest – Unsecure: for general public university guests

Multimedia Devices – Secure: for gaming consoles, smart TVs, and multimedia devices (Apple TV, Roku)

Connecting Phones, Tablets, and Computers

Connect your computer and mobile devices to our secure, high-speed network, Kent State Wireless. Use your FlashLine username and password to log in.

Instructions for connecting can be found at support.kent.edu/wireless.

Connecting Gaming and Multimedia Devices

Gaming consoles, smart TVs, and multimedia devices (e.g., Xbox, PS4, Roku, Apple TV) must be connected to Kent State's dedicated wireless Multimedia Devices network.

To register your device on the Multimedia Devices network, visit MultimediaDevices.kent.edu.

Note: Chromecast and smart light bulbs are not compatible with any Kent State network.

Kent State continually works to save students money by negotiating license agreements for various software packages. Visit the Tech Help software page at Software.Kent.Edu for details.

Free Microsoft Office

You can install the Microsoft Office suite on up to five devices, including laptops, tablets, and smartphones.

Follow the instructions at support.kent.edu/office and download your free copy today!

 Adobe Creative Cloud

Kent State students are now able to purchase Adobe Creative Cloud subscriptions for only $75 per year. The subscription license includes the suite of programs, including titles like InDesign and Photoshop!

For download information visit Software.Kent.Edu.

Information Technology maintains two public student computer labs that are open to all Kent State students. Each lab offers both Windows and Mac computers.

• 150 Library (first floor main area)
• 222 Kent Student Center

Visit support.kent.edu/labs for hours of operation and additional information.

Library Workstations

The University Library has more than 160 computers available for public use. The computers are equipped with many useful programs like Microsoft Office, Adobe Creative Cloud and FileZilla to name a few.

Regional Campus Computer Labs

Visit our knowledgebase article for a list of public labs on our Regional Campuses.

Kent Campus Printing with FlashPrint

Public printing is available in most computer labs by using your FLASHcard for payment. Print directly from your personal computer or mobile device by emailing the document to flashprint@kent.edu or by uploading the document to flashprint.kent.edu.

For more information, visit support.kent.edu/print2lab.

Bringing Your Printer to Campus

You will need a USB cable to use a personal printer on campus.

Personal wireless and bluetooth printing are not supported.

Regional Campus Printing

Public printing is available in select regional campus computer labs by using your FLASHcard for payment. Check with your local computer lab to see what printing services are available to you.

Kent Campus Support

TechHelp: Service and Repair Center

The TechHelp Service and Repair Center, located in the Tri-Towers Rotunda, provides in-person support for personal computers and laptops including:

• Hardware repair, installation, and part ordering
• Virus and spyware removal
• Software and operating system troubleshooting
• Network, wireless, and login support
• Data recovery
• Apple and Dell-authorized warranty service
• Authorized Safeware repair service
• Tech2You residence hall support

Most repairs are performed on-site within a short time frame. Walk-ins are welcome—no appointment necessary!

Visit TechHelp.kent.edu or Support.kent.edu and choose the "Chat" option.

TechHelp: Library Technology Helpdesk

The Library Technology Helpdesk provides walk-up assistance for students with basic technology issues. The desk is located on the first floor (in the alcove to the right of Starbucks).

Find more information at TechHelp.kent.edu.

Regional Campus Support

If you are on a Regional Campus and you need local walk-up technical support, please contact your helpdesk listed below.

Ashtabula

Main Hall Room C234 - 440-964-4357 - helpdesk-ashtabula@kent.edu

College of Podiatric Medicine

216-916-7545 (or 17545) - CPMIT@kent.edu

East Liverpool

Purinton Hall Room 109 - Purinton Hall Library - Mary Patterson Building Room 304 - 330-382-7441 - helpdesk-eastliverpool@kent.edu

Geauga

Room 130 - 440-834-3751 - helpdesk-geauga@kent.edu

Twinsburg Academic Center

Room 118 - 330-888-6351 - helpdesk-geauga@kent.edu

Salem

Room 162 - 330-337-4252 - helpdesk-salem@kent.edu

Stark

Main Hall East Wing Lab - 330-244-3490 - helpdesk-stark@kent.edu

Trumbull

Classroom Admin. Room 122 - 330-675-8812 - helpdesk-trumbull@kent.edu

Tuscarawas

Founders Hall Cybercafe - 330-308-7465 - helpdesk-tuscarawas@kent.edu

Kent State provides students with access to FREE training and tutorials, both in-person and online.

Technology Workshops

Information Technology offers technology workshops on over 45 different titles, ranging from beginner to advanced.

Workshops are held online via Microsoft Teams. View the schedule and register by going to training.kent.edu and choosing the "In-Person" option.

LinkedIn Learning Online Video Courses

All university constituents have access to training videos from LinkedIn Learning.

Visit training.kent.edu and choose the "Self-Paced" option, then simply login with your FlashLine username and password.

Security Training – SecureIT.kent.edu

Online security training is available at secureIT.kent.edu.

Learn how to: avoid email scams, manage passwords, secure your identity, and more.