Parents & Advocates

Supporting Your Student

As a parent or advocate, your student may seek your help with their financial aid, billing or enrollment. Explore our list of resources as you help them navigate their college journey.

How to Support Your Student

Access and Authorizations You Will Need

The Family Educational Rights and Privacy Act (FERPA) is a federal law that protects the privacy of a student’s educational records, both financial and academic. FERPA also gives the student’s parents or guardians the right to review those records if they claim the student as a dependent on their Federal Income Tax Return and if the student provides the required authorizations.


Depending on the information you and your student have discussed sharing, your student will need to take up to three actions to accommodate those needs. 

  1. FERPA Authorization
    Due to FERPA, we can only discuss items with you regarding your student's account or records if your student has granted you FERPA authorization. This can be completed in FlashLine. 
  2. KSUview Access
    Through KSUview, your student can grant you permission to view online student account information, such as their financial aid awards, registration status and class schedule. The student can control what information they share with you through FlashLine.
  3. eBill Access
    If you need to view your student’s billing statement or make a payment, your student will need to give you authorization to access their eBill through FlashLine.

For step-by-step instructions, visit the access and authorization videos and FAQs page.


Learn More about Access and Authorization

Paying Your Student's Bill

If you are paying your student's bill, here are a few links to help speed up the process: 


Understanding Financial Aid

Financial aid is a valuable component that contributes to the affordability of your student’s academic journey. Explore a few key topics below. 

Federal Direct Parent Plus Loan Information 

If your student needs additional funding to cover their college expenses after financial aid has been awarded, you may consider applying for a Federal Direct Parent Plus Loan. To learn more about this loan, including loan limits, eligibility, the application process, loan periods and interest rates, visit our loans page and scroll to the Federal Direct Parent Plus Loan section. For a direct link to the Federal Direct Parent Plus Loan, visit

Signing the Master Promissory Note (MPN)

Parents who are interested in borrowing the Federal Direct Parent PLUS Loan must complete the electronic PLUS application and PLUS Master Promissory Note (MPN). To access the MPN, visit

Completing the Annual Student Loan Acknowledgement (ASLA)

If you are taking out a Federal Direct Parent Plus Loan, you can complete the Annual Student Loan Acknowledgement (ASLA) at

Terms and Conditions of Receiving Financial Aid

Learn the basics about receiving financial aid, including award consideration and determinations, minimum number of credits required, private scholarships, how financial aid may be used, eligibility as it relates to grades and much more. Please review these terms.

Rights and Responsibilities of Receiving Financial Aid

Become familiar with your student's rights and responsibilities as it relates to receiving financial aid, including accepting or declining financial aid awards, reapplying for financial aid each year, the special circumstances that can be cause for financial aid reconsideration and more. 

Actions That Can Impact Your Student's Financial Aid

Do you know that if your student repeats a course, takes a remedial course, drops a course, withdraws from a course or takes an academic leave of absence, it can adversely affect their financial aid eligibility in a given term or their eligibility to receive aid in the future?

In fact, a student may have limited eligibility when adding classes and may be required to repay all or a portion of aid received depending on when they drop or withdraw from a course. To learn more, visit our Aid Recalculation Due to Enrollment Activities page.